Our refund policies are in-line with the Australian Consumer Law and we do not exchange or accept returns of sheet music if you have changed your mind or ordered the wrong product. For more information please visit the NSW Fair Trading Website.
Sheet Music, Reference Books, Gift Cards and Manuscript
Adlib Music will not refund or exchange sheet music, reference books and manuscript simply for change of mind, or if you have ordered the wrong product, so please choose carefully.
If your item is found to be faulty due to a manufacturing defect, Adlib Music will gladly refund or exchange your item. Items found to be faulty due to misuse will not qualify for a replacement. Gift cards are non-refundable, not returnable and non-transferable.
Accessories & Giftware
Adlib Music will refund or exchange accessories & giftware pending the following conditions:
- That the item is returned to the store within 14 days of purchase.
- That the item is unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase. If you have given us your details in-store or purchased online, we will have a record of your purchase in our system.
Returns Process for In-store Purchases
For sheet music purchased in-store that is found to be faulty due to a manufacturing defect, or giftware and accessories returned as per our terms above, please bring your original receipt and the card (if applicable) that you used to pay for the item. If possible, please contact us beforehand to notify us of your intention to return something.
Returns Process for Online Purchases
It is always best to contact us first so we are expecting your package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns Shipping for Online Orders
To make a return, you should mail your product to: Adlib Music, 60 Frenchs Road, Willoughby, NSW 2068. You will be responsible for paying for your own shipping costs for returning your item (unless as a result of our error or faulty goods). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@adlibmusic.com.au
Sale items
Unfortunately sale items cannot be refunded simply for change of mind.
